SUPPORT

TEAMCAD TECHNICAL SUPPORT

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TeamCAD's technical support serves as a foundation for clients during the implementation and proper use of software.

In accordance with Autodesk's requirements for GOLD partners, TeamCAD permanently employs 8 technical support engineers from various technical fields: architects (2), civil engineers (2), mechanical engineers (3), and a GIS specialist. The technical support engineers have many years of experience and are certified by Autodesk for the latest versions of Autodesk software.

In line with Autodesk's policy, technical support is provided only for the current version 2024 and the five previous versions of the software.

Users who have a Technical Support Agreement pay a corresponding monthly or annual fee. For all other users, technical support is charged according to the current price list.

In order to resolve the issue efficiently, please make sure to enter the required information. If additional information is needed, the technical support team will contact the client based on the provided details.

Technical support working hours are Monday to Friday, from 8:30 AM to 4:00 PM.

For users with a Technical Support Agreement, working hours and response time are defined in the Agreement.

Autodesk software terms of use

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WHAT THEY SAID ABOUT US

From our very first steps with Autodesk software, TeamCAD has been with us. Their relationship, expertise, availability, and fair partnership are just some of the qualities that have solidified our long-term collaboration.

Zoran Kostic, Production and IT department Director, Alfa-Plam d.o.o. - Vranje

www.alfaplam.rs

TeamCAD has been extremely helpful, and their experience greatly supported us in making the decision to acquire a CAD/CAM solution.

Ivan Mandić, IT Manager, AMM Manufacturing d.o.o. - Kragujevac

http://amm.rs/

We have been collaborating with TeamCAD for many years. Thanks to their expert, professional, and responsible approach, as well as their successful resolution of the challenges we presented to them, we have been able to modernize our workflows and significantly improve efficiency within our company. The entire TeamCAD team, through their quality work, dedication, and constant readiness to assist their clients, serves as a model and example within our business environment.

Lidija Bubnjević, M.Sc. in Electrical Engineering Director of the Technical Documentation Department Engineering Directorate, NTC NIS Naftagas d.o.o. – Novi Sad

https://www.nis.eu/

I am extremely satisfied with the collaboration with the people from TeamCAD, as they are always there when we need assistance, whether it's related to software or training. I would especially highlight their expert approach when providing technical support.

Dragan Krstić, M.Sc. in Mechanical Engineering Development Manager at BG Reklam – Belgrade

http://www.bgreklam.com/

All praise for the technical support team at TeamCAD.

Ana Čantrak Joksimović, Operations Preparation Officer, "UNIPROMET" – Čačak

http://www.unipromet.co.rs/

Civil 3D is the software that best meets the demands placed on the geodetic profession, and TeamCAD has introduced us to its capabilities in the best possible way.

Nenad Perić, Director, Geovizija LLC – Pančevo

http://www.geovizija.rs/

It has been a great pleasure to get to know the TeamCAD team in time. With their support, they have significantly improved the tools we use for our company’s development. In addition, they are extremely quick and efficient in responding to every question or concern we have. A team worthy of every praise.

Dražen Balažević, Technical Director, NORTH Engineering LLC – Subotica

http://www.north-eng.com/

I met the members of TeamCAD several years ago and I am very satisfied with their professional and respectful approach, of course,
I have always received excellent support for which I am very grateful.
The outstanding collaboration we've had from the very beginning will undoubtedly continue in the future.

Živoslav Milovanović, Visoki Vakuum LLC – Krnjevo

We began our collaboration with TeamCAD many years ago, and that beginning was defined by their approach to work: fast, efficient, professional, and completely clear. While searching for the best software solution for Erozimat, TeamCAD was the quickest and most competent in offering the optimal solution. Through continued cooperation, we realized that the TeamCAD team has found the perfect balance between professionalism and warmth — we see the TeamCAD colleagues as truly close partners who will undoubtedly do their best to respond positively and helpfully to every request we make.

Saša Stanojević, Technical Director, Erozimat LLC – Jagodina

http://www.erozimat.rs/

When we decided many years ago to switch from CAD to the new platform, REVIT, we were concerned, as every transition to something new comes with its own growing pains. Thanks to TeamCAD and their truly well-trained and fully collaborative staff, the transition was much easier and completely opened our eyes to the advantages of the new technology. In a partnership that has lasted for years, I can only thank TeamCAD for their excellent support, as well as their timely and accurate recommendations on which programs to use and how to use them.

Aleksandar Stojković, M.Sc. in Mechanical Engineering, Director of Prleks LLC – Belgrade

http://www.prleks.co.rs/

Excellent collaboration with everyone at TeamCAD for many years.
I especially want to highlight their readiness to help at any moment and the great communication with all members of the TeamCAD team.

Siniša Malešević, IT Department, ATB SEVER – Subotica

http://sever.rs/wp01/

The collaboration between our company and TeamCAD has been successfully ongoing for many years. In order to reduce the time required to generate extensive documentation for the inspection of our products in the final stages of production—by enabling direct access via a barcode scanner—and at the same time reduce documentation errors caused by human factors, we were searching for a solution that would meet our requirements for automated creation, search, and updating of documentation. Autodesk Vault, with its suite of tools, met all our current needs. Our cooperation with TeamCAD has been of great importance, as they provided the necessary training and helped us improve our documentation management.

Siniša Panić, Mold Design Group Manager / Product Design Department / Tigar Tyres - Pirot

https://www.tigar-tyres.com/

TeamCAD is a team of exceptional experts and professionals whose client approach is at a world-class level. With excellent technical support, highly practical courses, and outstanding consulting, TeamCAD is the only logical choice to take your company’s design capabilities to the next level.

Aleksandar Baras, IT Department, Pfeiffer LLC – Belgrade

http://www.pfeiffer.co.rs

A skilled and well-trained team of courteous professionals who, even after fulfilling their contractual obligations, are always willing to take the time to offer advice and help in critical situations. Their client support system is invaluable.

Jelena Stanković, Assistant to the CEO, Permano LLC, Novi Sad

https://www.permano.rs/